FIVE STAR PERFORMANCE AND PEACE OF MIND GUARANTEES

We at Simmons Plumbing & Heating are dedicated to providing the highest level of service and installation in both the plumbing and heating industry. Whether your project is large or small, near or far we pride ourselves in offering exceptional customer service on each and every job. We look forward to earning your confidence and trust based on consistently superior performance.

• Exceptional Customer Service
  Whether you're scheduling an appointment, reviewing payment options, or following up on plumbing & HVAC services already provided, we go out of our way to make everything as convenient as possible for you.
  
  
• Highly-Qualified Technicians
  Simmons provides ongoing training and certification for service technicians. Our technicians are also factory-trained, and qualified on all brands of heating, air conditioning, and indoor air quality equipment.
  
  
• Punctuality & Professionalism
  From emergency HVAC and plumbing service to routine maintenance and service calls, our technicians will arrive promptly and get the project completed in a timely and efficient manner.
  
  
• Safety, Security & Cleanliness
  The safety and security of your family and your possessions are our highest priority. All employees receive a background check before hiring. Our service technicians and installers carry cover clothes and vacuums to make sure your home remains clean, backed by our peace of mind guarantee.
  
  
• 100% Satisfaction Guaranteed!
  Simmons is committed to providing the highest level of service and installation in the industry. We provide a 100% Satisfaction Guarantee on all services and equipment installations. We also offer Maintenance+ Plus Service Club memberships.
  
  
• Exclusive "No Lemon" Guarantee
  We recognize that not every manufactured piece of heating and air conditioning equipment is 100% perfect 100% of the time. Since our customers should expect to receive 100% of the heating and air conditioning value they’ve invested in, we offer a “No Lemon” guarantee. Simply stated, as long as you invest in, and keep your Scheduled Maintenance Agreement continuous, if the compressor in your air conditioner fails twice in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace. If you have ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.
  
  
• 24-Hour Service Guarantee
  We, at Simmons Plumbing, Heating & Air Conditioning, are available to service your furnace and/or air conditioner 365 days a year, day and night. We don’t take vacations. Since we are a service company, we have a staff of highly trained service professionals on call 24 hours a day. What that means to you is that we will come to your home and make any necessary repairs 24 hours a day. Even if it’s Christmas, “we are there for you”. (Additional charges apply for after-hour and holiday calls.)
  
  
• Better Than We Found It Guarantee
  One of a homeowner’s greatest fears is that a contractor who works in their home will make a mess or destroy it. We, at Simmons, want to ease your fears by providing the highest quality in service and installation. We guarantee that we will leave your home BETTER than we found it or we will pay a maid service to come to your home and clean it in its entirety. We are that confident. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed in your home).
  
  
• Installation Workmanship Guarantee
  Our installation technicians are the best in skill, attitude, and workmanship, have undergone extensive pre-employment criminal background checks and participate in random drug testing. They’ll care for your home and complete the job with speed and precision. They wear booties (floor savers), clean up when they are finished, and take personal responsibility for your complete satisfaction. They will not smoke or swear in your home or anywhere on your property. They are polite and courteous. If, when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Scheduled Maintenance Agreement to include an additional visit at no charge. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed.)
  
  
• Priority Service Guarantee
  We are a service company, not a sales company. We prioritize our service; we provide service to our Maintenance+Plus Service Club customers first. “Yes!” you heard that correctly. Our Maintenance+Plus customers always get “front of the line” privileges. It means that when you need us, you’ve got us. As a member of our Maintenance+Plus Service Club, we feel that you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us.